Shipping policy

 

SHIPPING

 

Shipping fine bone china around the world is a tricky business, especially without using any plastic. We wrap everything carefully with specialist paper bubblewrap and use an Eco void fill (made from 100% non-GM starch) to fill in the gaps.

We only use DHL to send our goods out into the world - they are very reliable and the service is fully tracked from the moment it leaves the workshop to the moment it's signed for. The service we use is their Express 1-2 day service. Please note this is the time DHL takes to deliver the parcels once they have been collected from our workshop.

We endeavour to ship out all orders as soon as possible, but working in the middle of nowhere makes this quite tricky - all orders will ideally be shipped out the day after they are received, but please bear in mind that this is not guaranteed, so if your order is urgent please email us at enquiries@feldspar.studio to let us know. If your order is placed on a Friday, or over the weekend, your item should be shipped by following Tuesday.

 

 

INTERNATIONAL SHIPMENTS

 

For international orders, we use DHL Express. Prices are dependent on weight, volume & destination and are automatically calculated at checkout. If sending to somewhere outside of the UK then taxes and duties are not collected at checkout but are instead collected by DHL prior to delivery. Please be aware that while this seems an additional charge, the UK VAT has been removed automatically at checkout and local taxes and duties are often roughly equivalent, so you are rarely paying more for your Feldspar. Please note we are unable to accept international returns - all international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.  

If you have any queries or are interested in a shipping quote for a larger purchase then please get in touch enquiries@feldspar.studio! For any further information, or if you urgently need something delivered asap, please email us at enquiries@feldspar.studio and we will always try to help!